Refund and Cancellation Policy

1. What this policy covers

Restaurant marketing intake, demonstrations and contact requests are not a purchase and cannot trigger a subscription charge. A paid subscription begins only under a valid Order Form, affirmative contract/billing authorization and activated checkout.

The first monthly charge is taken at signup, through Stripe Checkout, before the restaurant account opens: USD $149 for one location, plus applicable taxes. A checkout that is canceled, fails or is left unfinished charges nothing; the registration stays unpaid and expires after 30 days.

This policy covers DineStack subscription fees paid by restaurant businesses. It is different from customer refunds for food, tips, delivery orders, or card payments handled by a restaurant. Guest refunds, chargebacks and payment reversals remain the restaurant's responsibility, subject to its payment-provider terms and applicable law.

2. Monthly subscriptions; no long-term commitment

The standard subscription is USD $149 per active billed location per month, plus applicable tax, unless an accepted Order Form specifies otherwise. Subscription charges recur on the disclosed billing cycle until the restaurant cancels. "No long-term commitment" means no mandatory annual term on the standard monthly plan; a binding month-to-month subscription contract still applies. Adding or removing a location may change future recurring charges under the accepted subscription and applicable invoice rules.

3. How to cancel

The restaurant's authorized owner or administrator may request cancellation through an enabled, verified subscription-management function or by contacting info@dinestack.app from the authorized account email with "Cancel DineStack Subscription" in the subject. We may verify authority to protect the account. Requests received and verified before the next renewal stop future renewals as specified in the accepted subscription terms. We will confirm the cancellation and its effective date in writing.

4. When cancellation takes effect

Unless otherwise agreed, a standard monthly cancellation is effective at the end of the already-paid billing period. Access may remain available during that period, subject to the MSA, lawful security suspensions, and operation of activated features. We do not charge an early termination penalty for canceling a standard month-to-month plan.

5. Refunds

Paid subscription fees are ordinarily nonrefundable and unused days are not automatically prorated when a restaurant cancels mid-cycle, except where required by law or expressly promised in an accepted Order Form. This does not override statutory rights, an agreed service credit, billing error correction, duplicate-charge correction, or an appropriate remedy for DineStack's material breach. Submit a billing error within 60 days after the charge is noticed, or within any longer period required by law, identifying the restaurant and invoice; we will investigate. We will not require a merchant to waive nonwaivable payment-dispute rights.

6. Payment failures and seven-day grace

If the subscription payment fails, DineStack provides a planned seven-calendar-day grace period after the relevant payment due date or failure notice, subject to the accepted MSA and required communications. The approved enforcement design prioritizes blocking new expansion over interrupting restaurant operations and must not deliberately interrupt an in-flight tender. This is a contractual service-policy target, not a promise that emergency security suspensions or third-party outages cannot occur.

7. Taxes and third-party processing fees

Sales and similar taxes, when legally due, may be charged separately. Stripe card-processing fees for the restaurant's own connected account, equipment purchases, bank costs, and third-party marketplace fees are not included in the DineStack subscription unless expressly agreed. Any mandatory taxes and fees must be disclosed before payment.

8. Contact

Billing and cancellation support: info@dinestack.app. Business provider: LEAP RIDE, INC.; business address 967 Little Britain Rd, Suite 300, New Windsor, NY 12553, United States.