Help Center
How can we help?
Step-by-step guides for running DineStack, written from the screens your team actually sees.
Submit a support ticketTell us what happened; you get a ticket number straight away.Call (888) 902-3463The DineStack support line.Email info@dinestack.appFor anything that is not urgent.New here? Start setupFrom signup to your first sale.
Support hours: Monday to Friday, 9:00 am – 5:00 pm Eastern Time. We reply within one business day.
Start here
From signup to your first sale.
- Getting started: from signup to your first saleCreate your restaurant, work through the setup checklist and ring a test order.
- What hardware you needTablets, printers, cash drawers and card readers — what works today and what is coming.
- Install the app and connect a tabletGet DineStack onto a tablet and join it to your restaurant with a one-time setup code.
- Your team: register PINs, roles and the time clockAdd staff, give them register PINs, choose what they may do, and clock in and out.
- Build your menu and kitchen stationsSections, items, options and default builds — and which station makes each item.
Daily service
The register, payment and offline.
- Take orders on the registerSign in, build an order, send it to the kitchen, hold it or take payment.
- Take payment and give changeCash in one tap, change worked out for you, and what is coming for cards.
- Working offlineWhat keeps working when the internet drops, and what happens when it comes back.
- Quick fixes during serviceThe things that most often go wrong at the counter, and what to do about each.
- Delivery ordersTaking a delivery order at the register, and what is coming for drivers.
Kitchen
Kitchen screens, stations and expo.
- Set up a kitchen screenTurn a tablet into the Main Expo, a station board or a pickup display.
- Kitchen workflow: tickets, stations and Mark ReadyHow a ticket arrives, what each part means, and how cooks mark food ready.
- Expo: hand off orders and recall ticketsRun the pass: see every station, hand off finished orders and bring one back.
Money and closing
Closing the day, reports and refunds.
Your account
Sign-in, security, your data and FAQs.