Frequently asked questions
Price, contracts, tablets, offline, cards, data and support.
How much does DineStack cost?
$149 per location, per month — every module included. No setup fee, no cancellation fee and no long-term commitment. Hardware and payment-processing charges are separate.
Do you take a cut of my card payments?
No. DineStack takes $0 from your card processing. Your rates stay between you and your payment provider.
Where is DineStack available?
In the United States and Canada, priced in US or Canadian dollars.
What kind of restaurant is it for?
Quick-service, fast-casual and café restaurants with one location and one to six devices. If you run fine dining, table service or several locations, use Find Your Setup and we will talk it through with you first.
What tablet do I need?
An Android tablet with Google services, Android 8.0 or newer. See What hardware you need.
What happens if the internet goes down?
You keep taking orders. Sign-in, the menu, the kitchen board on the same tablet and cash sales all work offline, and everything syncs once when the connection is back. Card acceptance depends on your connection and your payment provider; a cash sale does not.
Can I take cards?
Yes. Set up card payments in the owner console (Money → Payment setup) and pair your card reader to the register. Your card processor sets your card rates; DineStack takes $0 from them.
Can I print receipts?
Receipts show on the register with a QR code, and print from the owner console to any printer your computer can reach. Printing straight from the register: coming soon.
How do I add or remove a tablet?
Setup → Devices: Generate code to add one, Stop this device to remove one. See Install the app and connect a tablet.
Someone forgot their PIN.
An owner or manager opens Team and uses Reset PIN on that person’s row. PINs are never shown again after they are set.
Can I get my data out?
Yes. The account owner can request a full export by email to info@dinestack.app.
How do I reach support?
Submit a support ticket from the help center, call the support line, or email info@dinestack.app. If you cannot take orders right now, say so — those come first.